PowerWheelerChris' Blog

Make sure your credit card is updated with eBay and PayPal

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-03-11T18:05:00Z

PWC Blog - March 11, 2010

Here is something embarrassing that happened to me that hopefully you can learn from.

A few months back my bank sent me a new ATM/Visa debit card (my current card was going to expire at the end of August of this year).

I activated the card and paused for a moment to think "is there any place online that I use my card for payments that I need to update?". After a brief second I answered "No". After all my eBay fees come right out of my PayPal account so I was good to go.

I was wrong!

I forgot to update my credit card with PayPal.

I use my banks Visa debit card for back up funding on my PayPal account.

The first of this month eBay billed my PayPal account for my eBay fees. No big deal right? well I was just a few dollars short of having the full amount in my PayPal account. Normally when I am a few dollars short PayPal draws all my money from the PayPal balance and the amount that I am short is moved over from my bank account via my Visa debit card from my checking account.

Since my debit card had expired (and I had not updated my card on file) PayPal did a eCheck from my bank account for the full amount of my eBay fees.

This happened during the labor day weekend and I was unaware of this was going on.

I just paid my bank an overdraft fee and I am a bit wiser )and my debit card is updated on PayPal).

Sales tax for the Internet may be here soon!

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-03-04T15:08:00Z

Recently there has been a growing number or news stories reporting that states are seriously considering sales tax collection for online purchases. Recently I have posted stories from states like California, Virginia and Colorado to thePWC Newscenter.

Collecting sales tax on the Internet has been a hot button topic for many bueyrs and sellers. Buyers have for years enjoyed purchasing items online (with a few exceptions) and not having to pay sales tax.

Sellers fear that with the staggering number of different sales tax scenarios across the country collecting sales tax would be cumbersome and may put some small business out of business.

I have said in previous blog entries (Are You Ready For Sales Tax On The Internet? April 2009) that I felt it was "going to be inevitable" and the recent news stories (States look to collect online taxes,Colorado to online shoppers: Pay your own sales tax andHouse 'Amazon bill' dies in committee) only support this theory.

In my blog entry from last year I predicted within 5 years and now it looks like I may have called this one right on the nose!

If there is a sales tax imposed on the Internet I would (and I am sure many of you would agree) this would have a negative effect on ecommerce. I do not expect it to kill ecommerce (that is here to stay) but it may hurt it some. How badly? Hard to say at this time.

What not to do when using social media to promote your brand

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-02-25T15:47:00Z

PWC Blog - June 1, 2009

One of the best ways to market your business is by using social networking (I am sure most of you already know this and many are already on the social networking road). However, there are certain thing you should avoid doing when social networking and promoting your business.

Today's blog entry comes from an actual event that happened to me with a local radio station. The politics should not be the focus of this lesson as much as how the station employee reacted to me on the stations fan page

I follow many news organizations on Facebook (I will admit it I am a news junkie - I get out of market stations on my satellite and stream out of market news and love to watch live raw feeds on the Internet). One of the news sources I used to be a fan of is a local newstalk radio station.

Kike most newstalk radio stations today this station carries a lot of big name satellite radio shows such as Rush and Glenn Beck. A reporter (yes I did say reporter) posted that VP Biden was an idiot and a moron. I took some offense to this name calling.

I am 44 years old, I have some background in radio and even studied radio in college) and in my day a reporter NEVER called a sitting VP (or any elected official) an idiot or a moron. (You never saw Walter Cronkite do that). I, as politely as I could, informed him I took offense to the name calling (note this was at the top of the thread his name calling) and that I felt it was unprofessional of a reporter to do what he did. A reporter (according to what I grew up learning and believing) reports the news with no bias whatsoever. If a reporter wanted to share his or her views and opinions, it was to be an editorial and should be marked/stated as such. His response to me included comments such as "pandering to elitists like you" and insinuating I was an idiot because my political views were different from his.

The point to this story is this is not the way to talk to a fan on a fan page. What he probably does not realize tis that others may have been offended by how he spoke to me and those who are offended probably will never say a waord, but they may choose to express their displeasure by no longer being a fan of that page, or stop listening to the station.

What I hope all my smart readers will take from this story is that when you are using social media to promote your business, ALWAYS have a professional tone. Never insult a fan - remember the conversation is public and will reflect on you and your business. Keep it positive and professional at all times.

How moving items form Store inventory to Fixed Price has boosted my sales on eBay

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-02-11T17:23:00Z

PWC Blog - February 11, 2010

This week I am following up to last weeks blog: eBay's Fixed Price Promotion is a great opportunity for store owners. For those who did not read last week's blog, in a nutshell I advocated that eBay's promotion of 10 cent insertion fees for fixed priced listings for store owners was a great way to test the waters for what is coming in March.

During the past week I have started to move my inventory (a little each day) from store inventory format to fixed price format. I am happy to report that I am seeing the items that have been moved are gaining watchers quicker than they ever did in the store and in some cases items that have not had sales for month are getting sales within 24 hours of the conversion.

The exposure of the items in the core search results have lead to a increase in sales so far and I only see this trend continue.

Several years ago when eBay allowed store inventory format items to appear in core search I saw my sales spike 0 in fact to a point I quit listing items in fixed priced or auction format. I still wonder if because of the success store owners were having with the store inventory format being a part of the core search caused eBay to roll it back as with the lower insertion fees for store inventory format eBay was loosing money.

So I implore you if you have not started to convert your listings from store inventory format to fixed price you should. You are missing out on sales and missing out on building a sale history that will help your items ranking in best match in April.

eBays Fixed Price Promotion is a great opportunity for store owners.

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-02-04T16:38:00Z

PWC Blog - February 4, 2010

This week eBay announced a promotion for store owners where fixed priced listings will cost store owners only 10 cents (instead of the normal 35 cents) through March 29th.

This promotion is designed to help store owners "test the waters" of moving their store inventory into a fixed price format where it will appear on the core (main) search results on eBay.

Starting March 30th eBay will be discontinuing store inventory format and all listings in the store inventory format will be converted to fixed price format. When this change happens a fixed price listing will run 20 cents for a basic store owner, 5 cents for a premium store owner and 3 cents for a anchor store owner.

With this shift in pricing eBay is encouraging (as do I) store owners to liquidate distressed (non selling) items.

The other possible advantage for sellers who move their items into the fixed priced format now is that your item may have an opportunity to gain impression points that will help it's ranking in best match. This could be a real opportunity to get a jump on your competition.

I strongly suggest to sore owners to take advantage of this promotion - use this promotion to test the waters for some of your inventory and to start liquidating your inventory on the site. This is a great wy to start getting your store inventory into the core search results.

Read the announcement and all the details of the eBay promotion here: announcements.ebay.com/2010/02/limited-time-offer-list-in-fixed-price-for-just-10%c2%a2/

My thoughts and reactions to the eBay Seller Update Spring 2010 announcements

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-01-28T16:20:00Z

Everyone is talking abouteBay's Spring Seller Update 2010. I am sure you have read many peoples opinions, well here are my thoughts on this announcement:

The announcement can be broken down into three aspects:

Enhancements to Buyer Protection - eBay has expanded the Buyer Protection program to cover more approved electronic payment methods. This change is designed to provide more confidence to buyers who purchase items on eBay. This is a good move. I know for myself as a seller I want to do things right where a buyer never wants a refund - and in the rare cases where the buyer wants one, I am willing to work with them. However, I do feel the more eBay promotes the protection for buyers this will increase buyer confidence and will only benefit all of us sellers.

Easier, more profitable selling - This change has already started to roll out over the past few months. I personally do not see how being able to add a watermark to my photos will increase my profits (possibly help cut down the number of people stealing other sellers photos for their own listings), but I do not see a watermark being a big sale increaser. List variations like color and size in one Fixed Price listing—extended to more categories - this will be great and will increase profit as sellers can now list all their inventory that are similar (maybe different in size and/or color) in one listing instead of several listings. This will decrease the cost of insertion fees which means more profit for sellers. Category and Item Specifics changes now consolidated with the rest of updates - this is something eBay started doing about a year ago. I am not sure hwy they are promoting this like it is a big change. eBay has already stated they would not make any category structure change between updates expect in rate emergencies.

Fee update: Choose the option that's right for you - This is the part of the announcement that has brought the largest amount of chatter from the community. The first thing that hit me is that for a basic store owner, who currently pays 3 cents for an item to be listed, will se about a 700% increase in insertion fees OUCH! Even though eBay touts this portion as a reduction in fees, be carful - read it thoroughly to find out if this change will save you money or cost you money if you continue to operate your business as you are today.

If you have been following this blog or a subscriber to my newsletter, you would know I have been making some major changes to my business which includes a change in the direction of inventory I want to sell on eBay. I am moving away from sports memorabilia to products for the home office or cubicle worker - henche the store nzame change to My Cubicle Buddies.

My plan was to liquidate distressed inventory as well as inventory I no longer will carry to make room for new inventory that better goes along with the new direction of my business. Now with this recent announcement from eBay I am going to ramp up the sales of these items by slashing prices to get rid of the distressed and unwanted inventory. I have crunched the number and I want to get my store down to 50 items that do not sit on the virtual shelves for years.

Prior to this announcement I would keep out of season items listed year round. Unfortunately I will be discontinuing this policy and only have seasonal items up during the season (and slightly prior to) that they should sell during. I will lso do this to items from professional sports. For example you will not find NFL items in my store in April. However, since anything and everything can make a great Christmas gift, I will put virtually everything into my store during the Christmas selling season.

This is a time all of us sellers need to take a look at what we have and clean house.

My take on eBay's 2009 Q4 earnings call

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-01-21T17:38:00Z

PWC Blog - January 21, 2010

Yesterday eBay shared their 2009 Q4 earnings call with inventors and made the information public in an online event. You can read the report and listen to the archive of the earnings call at investor.ebayinc.com/

size="4">There are many articles in the news that break down the earnings call for investors. This article takes a look at the earnings call from a eBay sellers point of view:

One point that Donahoue seemed to drive home is how eBay is becoming technology driven which be backed up by reporting that eBay's cell phone apps are becoming increasingly popular.

Towards the end of the earnings call a question was asked in regards to if eBay had any numbers that broke down the sales through mobile devices. Donahoe responded with they did not have those numbers and that eBay did not care what the numbers breakdown was. I was a bit troubled by this response. I as a seller I would like to know the percentages of mobile access of the site. I know it is growing but at what rate?

Understandably eBay has been loosing ground to Amazon. I would have liked some numbers as to mobile access, is this an area where eBay hopes the growth can lead them to pass Amazon? If the mobile apps are to drive eBay, eBay along with sellers need to make sure the listings are accessible via the mobile web. Unfortunaly there from what I understand, no standard for mobile web browsers. As this technology evolves I see this being a market businesses online need to be aware of and have a presence on.

My thoughts on rumored changes to eBay this year.

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-01-14T16:13:00Z

Last week AuctionByes posted an article (AuctionBytes Scorecard for Forthcoming eBay Changes) where they made some perditions on the seller releases eBay is expected to roll out this year.

By no means should this post by me be interpreted as I have any inside knowledge of what be coming, this article basically shares my thoughts on the predictions the AuctionBytes article has made.

One issue that was brought up in the article was would eBay.com do to the stores as they have done on other international sites. FYI: on other International sites eBay has done away with the store format listings but kept the store, where sellers inventory will be in a fixed priced format which does get higher ranking in eBay searches compared to store format. Also, fixed priced format comes with a higher insertion fee in some cases significant compared the store insertion fee of less than 10 cents. If this changes is implemented by eBay this would probably cause many sellers to either raise prices (unfortunately with a significant insertion increase the cost would have to be passed along to the buyer) or store owners would be more selective as to what they put into their store for inventory which could change the market including a shift in prices. Remember when quantity is lower then demand the prices can increase.

Stores in core search results: eBay tried this several eyars ago and stopped a few months afterwards stating that the number of results that came up for a buyer was overwhelming to the buyer. Personally I feel that sellers releaised that paying 3 cents insertion fee was the best price for an item and saw sales increase so they stopped listing in other formats - bottom line I think the cost to eBay was hurting the company. I am not sure if they wil bring this back, however with the new search eBay has created the "overwhelming" number of results may no longer be a problem.

I also feel that if eBay does make this kind of a change I would hope that they would decrease the store subscription fee.

Feedback changes: It has been reported on various sites on the Internet eBay is beta testing a major overhaul of the Feedback system where feedback will include how likely a buyer would be to refer a seller to others. This, as always, will be controversial, but I feel it is a move in the right direction.

Fee changes: I would be surprised if eBay did not change the fees. When I started on eBay in 2001 fees were pretty straight forward, now it is more complicated where you feel you need to have a Ph.D to understand the fees before you list an item. I would hope eBay would make insertion fees less complicated.

From the AuctionbBytes article also speculates there will be some policy changes including limiting buyer and seller communication. Since this is not official and I have no idea what if any limits would be placed, I will just say that as a seller (and as a buyer) I do not want any limits placed on how much I communicate. As a seller you should communicate with the buyer as much as he or she wants and should do it personally - not with FAQ pages or auto responders.

AuctionBytes is saying there may three rounds of changes this year, this has not been confirmed as far as I know. They also are predicting the first round will be announced in January and be implemented in march. Again this has not been confirmed. I would hazard a guess that if an announcement is coming ti will be after the Q4 earnings call (schedule for January 20th @ 4pm CT) and before the town Hall on January 27th. Regardless of when changes are announced on eBay, I will be covering it right here.

2010: A Look Ahead for PWC

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2010-01-07T15:30:00Z

PWC Blog - Janaury 7, 2010

Happy New Year!

Another year has come and gone. I do hope that 2009 and was a successful year for you and that this year will even be more blessed for you both personally and professionally.

This Saturday, January 9th, will be my 9th anniversary on eBay. If you have not read how I got started on eBay, you may want to read this blog entry I posted last year: My 8th Year Anniversary on eBay: A Look Back and A Look Forward

Today I want to take a look ahead and share with you a recap of last year and what I hope to see in the coming year for the PowerWheelerChris family of websites.

2009 Accomplishments:

AskPWC - I launched a new blog called AskPWC in August, a daily blog with tips and how to's for eBay sellers.

Kansas City eBay examiner - (launched at the end of August) Every Monday, Wednesday and Friday I post an article of interest to the eBay community

We changed our eBay store name from Bases Covered Sports to My Cubicle Buddies.

What is coming in 2010!

Overall: We are taking our business in a new direction. We are focusing all aspects of the PowerWheelerChris family of websites (aka C & K Business Services) to help eBay sellers or small business owners.

A Domain Name 4 Me - I plan to launch this around the middle of 2010. This aspect of the business will offer domain registration, web hosting, blogs, email marketing, everything you can think of to get your business on the Internet.

FSeBS (Four states eBuyers and Sellers) of Joplin MO - in 2009 we started the group but decided launching the group so close to the holidays was not a good start date. We will be launching the group this spring. We are planning on monthly in person meetings and online events. The online events will be open to anyone regardless of their location.

My Cubicle Buddies - We will continue to offer sports memorabilia in our store but the type of products will change slightly to items that are more appropriate for workspaces such as home offices or cubicles. Along with sports themed items we plan to add other items that would help a person express their personality at work. We also plan to offer products and services that wll help a person to manager and/or grow their business.

PowerWheelerChris - The site that began it all: we plan to offer new ways for you to learn about eBay through a PWC Learning Center that we plan to offer online learning to eBay sellers..

PWC Bookstore - We are overhauling the PowerWheelerChris Bookstore and will be bringing it back new and improved this year.

Other things to watch out for in 2010:

PWC Podcasts: We are in the early phases of launching our own weekly podcast. As of right now I do not have a firm date for when this might happen, but be watching for it.

Build Your eBusiness - we will be launching a new website/blog that will bring everything nicely together to make it easy for yo to grow your eBay business.

Of course you can count on the PowerWheelerChris' blog to continue to post weekly articles of interest to the eBay community including editorials. AskPWC to continue to provide tips and how to's every weekday for eBay members and the Kansas City eBay examiner to publish every Monday, Wednesday and Friday news of interest for eBayers.

Be sure to rely on PowerWheelerChris to keep you updated on the latest eBay related news in the news center section of the site.

You can also count on the PWC News to send you weekly updates via email of everything going on with the PowerWheelerChris family of websites including roundups of all blog entries, Kansas City eBay examiner articles, the top news stories and a calendar of eBay related events of interest and sales from My Cubicle Buddies, A Domain Name 4 Me and recommendations from the PWC Bookstore .

And finally you can keep up to the minute on everything by being a fan on Facebook and following on twitter your area of interest: Follow PowerWheelerChris on Twitter at http://twitter.com/PwrWheelerChris, Follow Ask PWC on Twitter at twitter.com/AskPWC, Follow FSeBS on Twitter at http://twitter.com/FSeBS, Follow My Cubicle Buddies on Twitter: at:
twitter.com/MyCubicleBuddy, and follow ADomainName4Me on Twitter at twitter.com/ADomainName4Me

2009 a eBay year in review

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-12-17T15:29:00Z

2009 has almost come to an need and for my last PowerWheelerChris blog of 2009 )don't worry the blog will return January 7th 2010) I thought I would try to cover the highlights of the year.

January 2009:

eBay makes improvements to the discussion boards. The dissuasion boards had a major makeover and now posts include avatars of members and a change in navigation.

February 2010

Moneybookers and Paymate are now available as new approved payment methods - as eBay moves towards paperless payments site wide two new ePayment services were available to sellers on the site.

March 2009:

Making It Easier to Recover Listings - now if a listing is pulled by eBay for a listing violation you can easily recover it from the eBay site and make the needed changes and get it live quickly (There are some situations where a listing will be pulled and not recoverable though)
Digital Downloadable Goods in Classified Ads Format Only - a big change to how you can sell digital goods on eBay.
eBay Motors Vehicle Purchase Protection Increased to $50,000 - designed to increase buyer confidence on the site.
Beta launch of eBay Bucks rewards program =- a new rewards program from eBay - still in beta at the end of this year.
Updates to Seller Dashboard throughout the year eBay has made changes to the seller dashboard proving sellers more detailed information about their DSR's and allowing sellers to create and save reports.

April 2009

Seller Release 1 (SR1) announced
eBay Stores upgrade; news about searching - cosmetic and search changes were made to eBay stores.

June 2009

Start today! List 5 FREE every 30 days! - eBay now allows you five free listings a month if you use the SYI form.

July 2009

eBay Announcements Board gets a fresh look with great new features - a fresh new look came to the eBay announcement board.
eBay live ends and the birth of eBay on location events
Seller Release 2 (SR2) announced

August 2009

Top-rated seller badge - a new (and some say controversial) way to promote buyer confidence on the site.

September 2009

Goodbye, eBay Blogs - after 3 plus year eBay closes the blogs. Many have suspicions to the true reason or the clsoing.
Bill Me Later on eBay!

November 2009

Major site outage the weekend before Thanksgiving - eBay Update on Weekend Site Restoration – Lorrie Norrington, President, eBay

Also this year eBay giving works will let a seller donate as little as $1 to a charity via an auction and 1% of a sale in the eBay motors.

What will 2010 bring? Keep following my blog and the news I post daily on my website www.powerwheelerchris.com for more.

Have a Merry Christmas and a happy and safe new year. May God bless you and your family during this holiday season and your sales and your customers in the coming year!

See you January 7th!

Zhu Zhu Pets are the hottest holiday gift on eBay

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-12-10T15:54:00Z

PWC Blog - June 1, 2009

This year the hottest item for the holiday season appears to be the Zhu Zhu pet hamster (and accessories)..

They are hard to find on the store shelves across America - and if your child wants one for Christmas I hope you turn to eBay and have some extra bucks to spend.

According to an tweet from eBay, in the month of November alone 206,466 Zhu Zhu pets and accessories sold on the site. eBay has even launched a map of where the Zhu Zhu pets sales are happening on their site. The map can be viewed at www.ebayholiday.com/zhu-zhu

This little hamster is raking in the dough for sellers. In fact when I took the screenshot for this article, there was less than 1 minute left in the listing and the price jumped $8!

You can track the low and medium price and more for Zhu Zhu pets on a special webpage eBay has set up at http://www.ebayholiday.com/

In previous years hot items were the Nintendo Wii and Tickle Me Elmo - this year the furry hamster (all the fun of a hamster without the mess) seems to be the hot item for Christmas 2009!

About eBay's recent outage

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-11-23T20:03:00Z

PWC Blog - June 1, 2009

As you have probably heard, eBay had a major outage this past weekend (see my Kansas City eBay Examiner article: A recap of eBay's recent outage).

eBay did address the problem with system announcements Saturday afternoon and a post on their announcement board Sunday Search functionality restored to eBay.com – Lorrie Norrington, President, eBay and on eBay's official blog - the eBay ink blog: UPDATED: eBay Restores Search Functionality

eBay has addressed the cause of the problem (an spurge in listings from sellers for the holiday season) and that eBay is working on how to compensate sellers for the outage, but I feel there may be a few other concerns that eBay may need to address:

eBay needs to somehow convince both buyers and sellers that the site is reliable.

This recent outage, probably the biggest since eBay's 22 hour outage in June 1999, probably happened at one of the worst times. First, the holiday shopping season is ramping up and sellers want to feel the online platform they are using is stable and buyers want to feel the same. Second, in this rough economy no one can afford to loose a sale. Third, some reports show that eBay is falling behind Amazon and this outage will not help eBay regain ground. Finally, this had to be a major embarrassment in New York City at the eBay pop up location - a place where eBay has set up a ship with kiosks die potential new buyers to try out the site.

I hope that eBay does an adequate job of compensation sellers and eBay does reassure the community that eBay is a stable platform for the holiday season and beyond.

My thoughts on the changes coming to eBay Radio

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-10-29T15:39:00Z

PWC Blog - June 1, 2009

It started at eBay Live in 2003 from Orlando Florida today eBay Radio leaves WSRadio.

What started out as a one hour bi weekly radio show called eBay Radio, which featured a host of Griff, who had guests and took calls, grew into a 2 hour weekly program, followed by a one hour weekly program - the eBay radio PowerSeller Hour and of course Ask Griff a 2 hour phone in program that is now called Ask Griff and Lee.

This past Tuesday Griff announced on the air during eBay radio that starting November 3d the eBay radio programs (including the town hall) were being brought in house and will be done completely through eBay.

There is a lot of "buzz" about this move. In fact AuctionBytes did an article on this announcement (link) and received many comments including speculations to whey this move was made by eBay.

Griff stats that the move was made as part of a business move by eBay. eBay wants more details demographics on who is listening, how many users are listening, etc. This makes sense. even though WSRadio has provided information on listeners, eBay hosting it on it's site will be able to tell which members are listening and better target those who are tuning in.

My thoughts:

First, congrats to Lee Miribal for becoming an eBay employee and producer of the eBay Radio shows. I wish her the best.

Next, I do understand that a business wants data to see what is working and wht is not, and having it in house will be able to gain more data for eBay.

One drawback I see is that the only way to access eBay radio will be to be signed into your eBay account. Unfortunately this will prevent the person who is thinking about using eBay to listen to the program When the show was on WSRadio it had the potential of brining new members into the eBay community. This change will cut out the option of using the program to promote eBay to non members.

This will also become an obstacle if a person has a suspended account and needs to contact Griff as often other channels do not work when you are suspended.

My last concern is: will you only be able to listen to the program live? (At this time I do not know if there will be archives of the shows or will you only be able to listen live)

This point sounds like I am being paranoid but it should not be taken this way - I am stating this as one thing that I see could be a problem. With it being in house will eBay "Filter" callers and comments to be only positive comments about their site? Will it turn into a infomercial, a tool, to promote eBay instead of being a place where eBay members can feel comfortable (within reason) to express how they feel about eBay, a policy, etc.

Time will tell.

My customer support issue with eBay

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-10-27T16:21:00Z

PWC Blog - June 1, 2009

If you were listening to last weeks town hall (October 21st, 2009) link about an hour into the program you probably heard my phone call to the town hall.

In cased you missed it I called in about two issues:

The first issue was in regards to articles I have read/seen about some limited test eBay has preformed n feedback where the feedback questions may be completely overhauled. I did not get a firm answer on if there will be change and if so what kind of change will be made to feedback - however I was told by Brian Burke that eBay is running these limited tests and is continuing to evaluate the feedback system. The tests being run on feedback are very limited with the goal for sellers to receive more information to help them become better sellers and so eBay can better identify the top sellers on the site.

The second issue I brought up was in regards to a telephone customer support issue I had with eBay this past August.

In case you missed the call here are the facts:

On August 8th I was having a potential problem with a buyer and I wanted to know what my options, as a seller are to best protect me and my feedback. eBay had already switched from live chat to a toll free number for support so that evening around 7:30 I called the toll free number and entered in the pin provided to me from the eBay site. I waited on hold for 90 minutes and then was disconnected without ever speaking to a rep. I immediately called back and waited about 60 additional minutes - still no rep- I finally gave up.

Todd Lutwak and Lorrie Norrington apologized all over themselves for this issue. Lorie stated that eBay is re shaping their reps (who previously provided customer service via live chat) to provide customer service via the phones. Norrington went on to say that eBay has went from having a very small percentage of the reps on the phones to a growing number of reps answering phone calls with the goal of having 100% of the reps answering the phones.. Initially some of the reps were trained to only offer support via chat or email and must be trained on providing telephone customer support.

I received a phone call from eBay Friday afternoon. During the phone call I proved additional information that I did not give out during the town hall (but is in this blog entry such as date and time of incident,. the number I called, etc.). Again eBay did apologize for the problem. I was informed during the time the incident occurred eBay was closing it's Vancouver support center and there were problems with switching the calls to the right reps - or to reps at all.

I also was told that eBay does not want anyone to be on hold for more than 10 minutes to get a rep. I was given the impression that in the futue (if not being done already) that when you click onto help or support on eBay, if the wait time is more than 10 minutes you should be re directed to chat support.

I was curious as to if eBay was going to do away with "Live chat" entirely as I know of a few eBay sellers who are hearing impaired and live chat is the only way they can talk to support. I was given the impression that live chat will not fully go away.

I won "it" today!

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-10-20T20:31:00Z

PWC Blog - June 1, 2009

Today on eBay Radio, a weekly radio program hosted by eBay's Griff (the dean of eBay education) I won this pink fuzzy "it".

This item was part of the it campaign eBay ran several years ago.

I won it by knowing the secret word, which is buried inside each weeks newsletter to members of the eBay radio group. This weeks secret word was phrontistery - an establishment for study and learning (sometimes including modern universities

I purchased one of these several years ago and gave it to my wife's grandfather - he wanted it for Christmas.

This one I plan to use as a prize at an upcoming meeting of the FSeBS of Joplin (the eBay sellers group in the Joplin area) I am starting.

eBay radio airs every Tuesday from 1 to 4 pm CT on WSRadio.com

Share your thoughts on eBay's top rated seller program

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-10-09T15:01:00Z

PWC Blog - October 9, 2009

As you may or may not know, eBay has launched the new Top Rated Seller (TRS) program - along with changes and tools for searching the site and seeing how your listings rank on eBay via search.

AucitonBytes, a online merchant publication, is taking a survey of eBay sellers and their reactions and observations to the above mentioned changes.

The survey contains 22 questions and took me about 5 minutes to take.

The survey asked for how I feel about the new TSR program, changes to search and search ranking tools. The survey also wanted my opinion on how I feel these changes are affecting my business on eBay and what I predict the last 2 months of 2009 will be like (sales wise) vs. the same time period last year.

Take the survey here - www.auctionbytes.com/cab/abn/y09/m10/i09/s01

Note: you do not need to be qualified as a TSR or a PowerSeller to take this survey.

The Closing of eBay Blogs

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-09-15T15:07:00Z

PWC Blog - June 1, 2009

This week, eBay members who use the eBay blogs were greeted to this announcement form eBay:

Goodbye eBay Blogs

After October 31, 2009, we will be discontinuing eBay Blogs.

While eBay Blogs provided useful and interesting information, we have decided to focus our efforts on what matters most to our members: making eBay the best place to buy and sell on the Web.

We appreciate all the great articles that were published on eBay Blogs, and we'd like to thank these eBay member/bloggers for their contributions to the eBay Community. If you have created an eBay Blog, we encourage you to print out or save your blog entries before we close this section of our site.

Remember, after October 31, 2009, these pages will no longer be available on the web.

Keep the conversation going! Visit the eBay Community and see what your fellow members are talking about today.

pages.ebay.com/blogretirement.html

Ina Stienr of AuctionBytes posted this comment to the announcement on her blog:

Not to sound like a disgruntled ex-eBay user but there is way more to this closure than meets the eye. EBay had to admit that they own the intellectual property rights to the various forums and are legally responsible for the content that has been reported as a violation and allowed it to remain. Rumor has it that the possibility of legal repercussions was rife and the awards would have been possibly huge for many lives have been affected deeply by actions that were allowed to remain for various reasons. I can give you many links to some of those illicit blogs and actions running from death threats to having people fired because of accusations of theft from their place of employment and selling the items on eBay.
letters.auctionbytes.com/cgi-bin/blog/blog.pl?/comments/2009/9/1252887806.html#comments

Here are some of the comments left on Ina's blog that caught my eye:

Ebay 'about me' and 'my world' pages will be next. They don't want ebay to appear to have any humans selling on their site, just giant soul-less corporations (failing bailout recipient ones, no less. birds of a feather). Keep it cold and heartless. The human factor is soooo yesterday, right ebay?

Another comment read:

eBay has great community, they don't know what they are losing by doing this

And this one:

This isn't about legal responsibility. It is about removing the community from eBay. Does Amazon look like it is filled with individual (human) sellers? How about Wal-Mart.com or Buy.com? No, only flea markets look like that.

My thoughts?

First, I will say I saw this coming. Back on April 15, 2008 I posted to this blog: "eBay Blogs: Where they started from and where are they heading?" This blog entry took a look at the eBay blogs and how the link to the blogs from the community drop down menu (located at the top of most eBay pages) had been removed. I speculated in the my blog post that eBay may be ashamed of the eBay blogs, and reasons for that statement.

Even though I was not a big fan of the eBay blogs (I even posted once on my eBay blog about how I felt the eBay blogs were a red light district and how if my first impression of eBay was the blogs how I could cause me not to trade on eBay) I feel eBay is making a bad decision.

It is no secret that eBay has been loosing ground to competitors like Amazon.com. eBay has been trying to find (mainly during the dark days of Donahoe as CEO) a way to compete with Amazon and regain the ground that they have lost to them.

Many would say that the changes eBay has been rolling out is making eBay more Amazon-line.

I used to work on radio, and one thing we learned in radio was when you wrote a commercial for a business you look for it Unique Selling Point (USP). eBay's USP has been it's community.

If you take a look at eBay's history the community was always a part of eBay. From the very beginning days Pierre Omidyar would get online in the evenings and chatted with the members of his site. It is from the community that feedback was created. The eBay community also was the one that decided that eBay needed a rule that prevented the sale of pets on the site. It was the community who spoke up on 9-11 wanting to help the victims of the terrorist attack, which evolved into what we know as today's eBay giving Works.

EBay has cancelled all future eBay live events, the let go of all of the pinks, they are slimming back on the voices program and now closing the blogs. eBay is trying to get ride of the one thing I think it sets them apart from other online sites - the community.

PowerWheelerChris to be a guest on PowerSellingMom radio

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-08-28T14:28:00Z

PWC Blog - August 28, 2009

As I prepare for my interview on PowerSellingMom Radio tonight, I would like to take a few minutes out to share with you a preview of what you can expect to hear tonight:

I will be sharing how I got started on eBay - in other words: My eBay story (You will not want to miss this).

You will hear the story behind my user ID or PowerWheelerChris.

I will be sharing the story of one of the first items I ever old on eBay, that I did not think was worth much but the final price took me by surprise!

I will be sharing my story of how I was able to locate on eBay a childhood toy/memory that had been lsot for years - now the item is back in my office.

My tips on how we keep our shipping costs low and your DSR's high (including everything we do to earn great feedback)!

You will leanr about my passion for helping others and how I do help others ue eBay.

My advice to any eBayer who wants to be successful on eBay.

Also, get to know me on a more personal level - find out what I do with my time when I am not on eBay or writing this blog.

You can hear all of this and more tonight at 7pm (CT) on PowerSellingMom Radio (http://powersellingmomradio.com/)

Ebay Made Changes To Their Discussion Boards

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-08-27T13:31:00Z

PWC Blog - August 27, 2009

Last Tuesday, August 18th eBay rolled out some changes to the eBay discussion boards (See announcement: Updated: Today: New Discussion Board Improvements & Special Maintenance Outage from Garnor Morantes)

There are two noticeable changes are as follows:

First, the spell check has returned to how it used to work before the overhaul of the discussion boards last fall.

Instead of the spell check finding one word at a time, the spell check will find all the typos in your post and help you change one at a time. (I missed that feature of the spell check and I am glad it is back).

The other change is now a members quoting another members post appears in a discussion:

The good part of this change is that no longer will the quote include another embers signature. (When the quote included a signature it became long and caused a lot of scrolling).

What I do not like about the new quote feature is that it is harder to read and looks, at least to me, as a graphic.

You can take a look and try the new features by visiting the eBay discussion boards - forums.ebay.com/category/Ebay-Discussion-Boards/2001

I Am Now Part Of The eBay Bucks Beta Program!

CHRIS@POWERWHEELERCHRIS.COM (PowerWheelerChris) — 2009-08-26T16:02:00Z

PWC Blog - August 26, 2009

Today I was checking one of my other eBay accounts (the one I use to demonstrate eBay in classes and presentations) and much to my surprise I was offered an invitation to join the eBay bucks program.

eBay actually invited me on July 25th - I just found the invite at the top of my pages when I logged into my account. (eBay did nit send me an invite via email).

Now I can earn 2% cash back on qualifying purchases every quarter.

I will receive my cash back voucher at the end of each quarter.

Quarters run from Jan through March, April through June, July through September and October through December.

If you have not logged into your eBay account for awhile, you might want to check and see if you have been invited!